Shipping Shipping Policy

Shipping Policy



All items will be securely packaged in our 5/5 rated (UK Food Standards Agency hygiene rating June 2016) packaging area and clearly marked for the intended recipient dependant on the details supplied at time of order.  Please make every effort to check these details are correct prior to processing your order as once we've sent an item we'll be unable to recall it.

Store Collection

Items picked for store collection rather than postal delivery will be ready in 48 hours.  If you arrived before this window has elapsed then your item may not be available or complete.  You will need to bring proof of purchase to collect your item from store and all balances must be paid prior to the item transferring to you.  Collection from store will also adhere to the store opening hours of 10 - 4 Tuesday to Saturday and are subject to change without notice.

Weights and Measures

We use Trading Standards approved weighing equipment to measure out our products to make sure we're sending you what you asked for. Please note that the weight "in basket" differs from the weight ordered as packaging adds about 10g to 13g to each 50g measurement of tea.  So for example Tea A has been ordered at 50g so in the basket it'll show 60g including the packaging.


We aim to ship all orders within 48-72 hours Monday - Friday 10am - 5pm.  Delivery there after will depend on the shipping method you've selected.


We use the following carriers to deliver our orders but reserve the right to use alternates where relevant to do so without prior notice:

Royal Mail (preferred)
Hermes (UK)

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.   All items are posted out as "small parcels" (apart from applicable single items in the UK that will fit as large letter and qualify for our cheaper postage rate)  as defined by Royal Mail due to their bulky nature - so even though they're small, they're thick.  Before the final checkout page you will be shown what the cost of shipping will be.  At this point you will have a chance to not place your order.   *Free shipping only applies to UK based orders we're sorry to say.  Once packages leave us we're no longer responsible for them and the onus for delivery and handling falls to the carrier - compensation or pursuance of lost items must be undertaken with them.  We will, of course, happily supply all information on the shipping to aid your situation.

Current Postage Rates

Inside UK

Weight (gram)1st Class1st Class
2nd Class2nd Class
0 - 62 £1.252.25£1£2.05
63 - 590£3.55£4.65£2.95£3.99
590 - 1990£5.75£6.75£4.95£5.99

Outside UK

Weight (grams)Royal Mail Surface mailRoyal Mail Airmail
0 - 250£4.10£5.50
250 - 490£4.80 to £5.99£8.00
490 - 740£6.99£10.99
740 - 980£8.50£13.25
980 - 1480£11.00£16.99
1480 - 1980£13.50£20.00

Back Orders

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.